Starbucks and the Refugee Council have been working in partnership since 2017 to help refugees gain the skills they need.

The project consists of one-to-one employability support, culminating in a tailored four-day intensive course covering interview skills, employer expectations, customer service skills, workplace culture and specific training about Starbucks. There is a guaranteed job interview at the end of the course.

Alongside this we run training and awareness-raising sessions for Starbucks management, which covers topics such as the complexities of the asylum process, overcoming language and communication barriers, and cultural issues. This ensures that staff across the company are fully equipped to give refugee employees the best support possible.

“…our global scale and presence in several countries where refugees chose to resettle means there are many opportunities to help more people. I also recommend working with expert partners such as the Refugee Council UK…”

Russell Butcher, Director of strategic programmes and partner resource EMEA, Starbucks