Infoline 0808 196 7272 - freephone England-wide signposting service - Refugee Council

Infoline 0808 196 7272 – freephone England-wide signposting service

The Infoline connects people seeking asylum, recently recognised refugees and people who have recently fled conflict, with relevant information and services in order to avoid or reduce crisis and destitution. 

The Infoline is open Mondays, Tuesdays, and Thursdays between 9.30am and 12.30pm.

What we offer

The Infoline is an England-wide Freephone signposting, information and casework service.

The Infoline connects people seeking asylum, recently recognised refugees and people who have recently fled conflict, with relevant information and services in order to avoid or reduce crisis and destitution.

Signposting is provided by trained volunteers, who are supervised by experienced advisors. Our advisors can provide advice and short-term advocacy and casework if existing services are unable to respond to urgent needs, or if there are safeguarding concerns.

Referrals for casework are exclusively through the Infoline, and depend on criteria and capacity.

Please note that Migrant Help are the key service for people requiring help with claiming asylum and asylum support. They can be contacted on 0808 8010 503 or by visiting their website.

Who it's for

Who can use the Infoline?

  • Adults seeking asylum: including people who have not yet submitted an asylum claim, people with an active asylum claim, and people who have received a refusal on an asylum claim.
  • Adults who have been recently recognised as refugees (or have recently received another type of protection-based leave to remain).
  • People affected by the Ukrainian crisis.
  • People enquiring about or on behalf of asylum seekers and/ or refugees in transition, whether professionals or community members.

What types of enquiries can we help with?

We accept enquiries from or about people in England relating to:

  • avoiding or reducing crisis;
  • finding somewhere safe to stay;
  • overcoming destitution – accessing essential financial support, food and clothes;
  • accessing immigration advice;
  • navigating the asylum support system – including for people not accessing support, and for people in hotels (initial and contingency accommodation);
  • accessing healthcare;
  • supporting parents/ guardians to access education for their school aged children;
  • understanding rights and entitlements in times of emerging crises.

As a crisis response service, the Infoline is unable to prioritise general enquiries.

How to access this service

Call 0808 196 7272 between 9.30am and 12.30pm on Mondays, Tuesdays and Thursdays. Please note:

  • We are a small team. Please be patient when trying to contact us, and keep trying until you reach us.
  • We may need to close the service at times in order to manage capacity.

Contact Details

  • 08081967272