Infoline 0808 196 7272 - Refugee Council

Infoline 0808 196 7272

The Refugee Council’s Infoline aims to connect refugees and people seeking asylum with organisations who can help. This is a short term project to support people during the Covid-19 pandemic.

.Covid-19 هذا مشروع قصير المدى لدعم عملائنا خلال وباء فيروس كورونا

The Refugee Council’s Infoline connects refugees and people seeking asylum with organisations that can help. The Infoline is a national Freephone line open Monday – Friday funded by the National Emergencies Trust. During this difficult time, we know that many of the people we support have been struggling to meet basic needs and find the right information to rebuild their lives.

What we offer

We offer information and signposting that is relevant for your needs and situation. Sometimes we can help people to make contact with organisations and support by making referrals too.

We do not provide advice or guidance. If you need advice and guidance, we will try to help you find a service that can help.

Migrant Help are the primary source of advice for people requiring help with their asylum claim and asylum support and can be contacted on 0808 8010 503.

منظمة مساعدة المهاجرين (ميغرانت هيلب) هي المصدر الرئيسي لتقديم المشورة للأشخاص الذين يحتاجون إلى المساعدة في طلب اللجوء ودعم اللجوء ويمكن الاتصال بهم على الرقم 08088010503 

For more information view our frequently asked questions.
View frequently asked questions in Arabic.
View frequently asked questions in Farsi.
Download frequently asked questions in Urdu (pdf).


Who it's for

Anyone who is in England and:

  • is intending to seek asylum
  • is in the process of seeking asylum,
  • has had a decision on an asylum claim, whether a refusal or
  • has been granted refugee status (or another form of protection leave)

We also welcome calls from people calling on behalf of refugees and people seeking asylum.

How to access this service

Call 0808 196 7272. Please leave us a message with your name and telephone number. If you need an interpreter, please tell us the language that you would like to speak in. One of our Infoline Workers will call you back. We will try to call you within three working days. If you know someone who could benefit from our support, you can also leave a voicemail with your name, contact information, and reason for the referral, and we will contact you. Please note that we will not usually be able to call anyone if they do not call us themselves.

إذا كنت تسعى للحصول على اللجوء أو كنت لاجئًا وتحتاج إلى المساعدة في معرفة إلى أين تذهب أو إلى من تتحدث، يرجى الاتصال بنا على خط الهاتف المجاني 08081967272. يرجى ترك رسالة باسمك ورقمك ولغتك التي تود التحدث بها. وسوف نعاود الاتصال بك مع مترجم فوري في غضون ثلاثة أيام عمل

اگر پناهجو و یا پناهنده هستید و نیازمند کمک هستید و نمی دانید به کجا مراجعه کنید یا با چه کسی صحبت کنید لطفا با راهنمای تلفنی ما به شماره ۰۸۰۸۱۹۶۷۲۷۲ به صورت رایگان تماس بگیرید. لطفا پیغام خود را به همراه نام، شماره تماس و زبان مورد نظر برای ما بگذارید. ما ظرف مدت سه روز کاری به همراه یک مترجم با شما تماس می گیریم

اگر اپ پناہ مانگ رھے ھو یا اپ اگر مھاجر ھوتو اور اپ کو جاننے کی ضرورت ھے کہ کہاں جانا ھے   تو اپ اس نمبر  08081967272 پر رابطۂ  کریں ,اور اس نمبر  پر براہ کرم اپنا نام اور نمبر  اور کون سی زبان میں بات کرنا چاہتے ھیں پہیغام چھور دیں ہم اپ سے تین دن میں آپ کی زبان میں بات کرنے والے کے ساتھ رابطۂ کریں گے.    شکریا

ንስኻ/ንስኺ  ሓታቲ ዑቑባ እንተ ዄንካ/እንተ ዄንኪ ወይ ድማ ሕጋዊ ስደተኛ እንተ ዄንካ/ዄንኪ ኣብ ጉዳይካ ምስላጥ  ሓገዝ ደሊኻ/ደሊኺ  ናበይ ክትከይድ ከምዘለካ/ዘለኪ ወይ ናበይ ክትድውል ከምዘለካ/ዘለኪ ክትፈሊጥ እንተደሊኻ/ደሊኺ ብኽብረትኩም በዚ ዝስዕብ ቑጽሪ ተለፎን ነጻ መስመርና  መስመር ሓበሬታ  0808 196 7272 ደዊሉልና። ብኽብረትኩም መልእኽትኹም ፡ ስምኩም፡ ቑጽርኹም፡ ብተወሳኺ ድማ ተርጓሚ ዘድልየኩም እንተዀይኑ እትዛረብዎ ቛንቋ ሕደጉልና። ኣብ ዝሓጸረ ጊዜ ኣብ ውሽጢ ሰለስተ ናይ ስራሕ መዓልታት ተርጓማይ ሒዝና ክንድውለልኩም ኢና። # ኣብ ከባቢ ወልስ እትርከቡ 0808 196 7273 ደውሉ። # ኣብ ከባቢ ስኮትላንድ እትርከቡ 0808 196 7274 ደውሉ።  ጽቡቕ ዕድል ንምነየልኩም። ክብረት ይሃበልና።   If you need support and are in Wales, please call: 0808 196 7273 If you needs support and are in Scotland, please call: 0808 196 7274

Contact Details

  • 08081967272