Infoline is an England-wide signposting, information and casework service. The service works with people seeking asylum who are experiencing, or at risk of, crisis and destitution.
The best way to contact us is by calling our live service on 0808 196 7272, between 9.30–12.30 on Mondays and Thursdays.
The Infoline connects people seeking asylum, and those who have received a decision on an asylum claim and are still in asylum support accommodation, with relevant information and services in order to avoid or reduce crisis and destitution.
Signposting is provided by trained volunteers, who are supervised by experienced advisors. Our advisors provide a limited advice, short-term advocacy and casework service. Referrals for casework depend on criteria and capacity, and are reviewed weekly.
Please note that Migrant Help are the key service for people requiring help with claiming asylum and asylum support. They can be contacted on 0808 8010 503 or by visiting their website.
Who can use the Infoline?
What types of enquiries can we help with?
We accept enquiries from people in England relating to:
We are a very small team. Please be patient if you find it difficult to reach us.
Please note: The Infoline is unable to respond to third parties, unless specific consent of the person the query relates to is provided.
Mondays and Thursdays - 9.30 - 12.30
0808 196 7272
