General Enquiries
Head Office
- General enquiries 020 7346 6700
- info@refugeecouncil.org.uk
The Refugee Council
PO Box 68614
London
E15 9DQ
Frequently asked questions (FAQ)
We do not have a presence outside of England and have the capacity to only support people residing in the UK.
You can still contact us at 02073466700 or info@refugeecouncil.org.uk for a general advice and guidance. Our team can suggest other organisations or services more suitable for your particular situation or circumstances.
If you are in Scotland or Wales, please contact the Scottish Refugee Council or the Welsh Refugee Council.
If you are in Northern Ireland please contact Bryson Intercultural for support.
You can also reach to us at 02073466700 or info@refugeecouncil.org.uk for general advice and guidance. Our colleagues are here to guide you through all the options available for your particular case or circumstances.
We do not provide advice to people applying for asylum support. If you require advice of this kind, contact the free helpline operated by Migrant Help on: 0808 8010 503.
You can also find out more about the asylum process in the Right to Remain Toolkit.
You can also reach to us at 02073466700 or info@refugeecouncil.org.uk for general advice and guidance. Our colleagues are here to guide you through all the options available for your particular case or circumstances.
We receive a high volume of requests for help with research and unfortunately we do not usually have the capacity to support most of them. We sometimes work with researchers on projects that are focused on improving policy and practice, so if you wish to explore collaboration with us, please send details of the research you are planning to carry out, including its aims and objectives, and we will review them and get back to you.
You can also reach to us at 02073466700 or info@refugeecouncil.org.uk for general advice and guidance. Our colleagues are here to guide you through all the options available for your particular case or circumstances.
We offer support and help for people living across England. You can see a full list of services we provide and regions we cover in our service directory.
Please contact our freephone England-wide Infoline 0808 196 7272 for signposting to the appropriate service.
The Red Cross can assist you to apply for a family reunion visa.
We cannot help you to find a solicitor. The Right To Remain website provides information on solicitors in your local area.
At Refugee Council, we openly welcome feedback and complaints. We actively encourage you to contact us with your feedback, whether good or bad. Complaints are especially important to us as they may help us to see where our procedures or activities might be improved.
If you wish to make a formal complaint about services, please fill in a complaint form.
We will keep a record of all complaints we receive to help us learn for the future. For more information, please see our Complaints Policy.
Infoline
Infoline
- Mondays and Thursdays - 9.30 - 12.30 0808 196 7272
- infoline@refugeecouncil.org.uk
Freephone signposting service for people seeking asylum and refugees.
Our opening hours are 9.30am to 12.30pm on Mondays and Thursdays.
Therapeutic/mental health services
Children's Services
Advice for new status refugees
Refugee Advice Service Barnsley
- General enquiries: 0122 632 0111
The Refugee Council
Wellington House
43 Market Street
Barnsley
South Yorkshire
S70 1WA
Employment support services
Fundraising and donations
Supporter Care Team
- 020 7346 1205
- supporter@refugeecouncil.org.uk
Supporter Care
Refugee Council
PO Box 68614
London E15 9DQ