Why do we use telephone fundraising?

Telephone fundraising is one of the many ways we communicate with supporters. As people prefer different types of communication, we try to engage with our supporters in different ways.

We rely on the generosity of individuals and organisations to help us continue our work, which means embracing all forms of communication so we can reach different people.

If you have agreed to hear from us by telephone, you may receive a call from Purity, who is one of the telephone fundraising agencies we work with. This means you may see this number appear on your phone: 01273 936220

We understand that some people would prefer not to be called and we take care to record contact preferences, so if this applies, please contact us on 0207 346 1205 or supporter@refugeecouncil.org.uk to update your details.

What is the call about?

Telephone operators will make it clear they are raising funds for Refugee Council and the purpose of the call. Telephone operators will declare how much the campaign costs and the benefits to Refugee Council.

If you don’t wish to give contact or bank details over the phone, you can also donate online. All Direct Debits created or updated on the phone are covered by the Direct Debit Guarantee. Calls may be recorded for training purposes.